Frequently Asked Questions

Mama Fua makes laundry day simple:

1. Schedule a pickup through our website or app
2. We pick up your laundry at the scheduled time
3. We clean your clothes with care
4. We deliver your clean, fresh clothes back to you

We currently serve the following areas in Nairobi:

• Westlands
• Kilimani
• Karen
• Lavington
• Kileleshwa
• Parklands

We're expanding to more areas soon! Contact us to find out if we serve your location.

Our customer service is available:

• Monday - Friday: 8:00 AM - 8:00 PM
• Saturday: 9:00 AM - 6:00 PM
• Sunday: 10:00 AM - 4:00 PM

We offer a variety of cleaning services including:

• House Cleaning: Professional on-premises cleaning service for your home
• Dry Cleaning: Professional dry cleaning for delicate and special care garments
• Household Items: Cleaning for duvets, blankets, curtains, and more
• Premium Laundry: Special care for premium and designer clothing
• Cold Wash: Gentle cold water wash to preserve colors
• Special Care: Hand washing for delicate fabrics

Yes, we offer professional ironing services. You can add ironing to any of our cleaning services for an additional fee. Our team will ensure your clothes are neatly pressed and ready to wear.

We take special care with all items, especially delicate ones. For special care items:

• We follow the care labels on each garment
• Delicate items are washed separately by hand or on a gentle cycle
• We use appropriate detergents and water temperatures
• Items are air-dried when necessary

Please let us know about any special instructions when you place your order.

Our pricing is based on the type of service and the weight or quantity of items:

• House Cleaning: From KES 300 per hour
• Dry Cleaning: From KES 500 per item
• Household Items: From KES 1,000 per item
• Premium Laundry: From KES 800 per kg
• Cold Wash: From KES 350 per kg
• Special Care: From KES 400 per kg

For a precise quote, please use our online booking system or contact us with details about your laundry needs.

We accept various payment methods for your convenience:

• M-Pesa
• Visa/Mastercard
• Cash payment after service completion
• Bank transfer (for corporate clients)

Payment is due after completion of your cleaning service.

Our on-premises cleaning service process is simple:

1. Schedule: Book a service time that works for you through our website or app
2. Prepare: Ensure access to the cleaning area and any special instructions
3. Arrival: Our team will arrive at your location at the scheduled time
4. Cleaning: We'll provide professional cleaning services at your premises
5. Completion: Service is completed on-site with immediate results

Service duration varies based on the type and scope of cleaning required.

While not always required, we recommend being present during our cleaning service. Here are your options:

• Present During Service: Be available to provide access and any special instructions
• Key Arrangement: Arrange to leave a key with a neighbor or in a secure location
• Office Cleaning: Schedule cleaning services at your workplace during business hours

For security and quality assurance, we recommend being present for the first service to establish trust and preferences.