Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Create an account or book our services
• Contact us for customer support
• Subscribe to our newsletter
• Participate in surveys or promotions

Personal Information

This may include:

• Name, email address, and phone number
• Service address and location details
• Payment information (processed securely through Pesapal)
• Service preferences and special instructions

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about services, offers, and events
• Monitor and analyze trends and usage
• Detect, investigate, and prevent fraudulent transactions

3. Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing (Pesapal)
• Email notification services
• Customer support platforms

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing through certified providers
• Regular security audits and updates
• Access controls and staff training
• Data backup and recovery procedures

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and customer experience

Typically, we retain customer data for 7 years after the last service for business and legal purposes.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at admin@mama-fua.com

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Kenya. We ensure that such transfers comply with applicable data protection laws and that your information receives adequate protection.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: